Prerequisite:

ServiceNow Certified System Administrator Exam FAQ

Question: What is the ServiceNow Certified System Administrator (CSA) Certification?

Answer: The CSA certification validates your understanding of configuring, implementing, and maintaining the ServiceNow platform. It demonstrates your readiness for further ServiceNow specialization and opens doors to career advancement.

Question: Who is the CSA exam for?

Answer: Anyone interested in becoming a ServiceNow Certified System Administrator, including ServiceNow customers, partners, employees, and others seeking expertise in the platform.

Question: What does the exam cover?

Answer: The exam assesses your knowledge across various ServiceNow functionalities, configurations, and administration tasks. The detailed content areas are outlined in the official Exam Specification.

Question: What are the prerequisites for taking the exam?

Answer: Completing the "ServiceNow Administration Fundamentals" course is mandatory. Upon completion, you'll receive a voucher code for the exam registration.

Question: Who should take the CSA exam?

Answer: This exam is ideal for:

• ServiceNow system administrators
• IT professionals working with ServiceNow
• Individuals aspiring to become ServiceNow administrators
• Anyone interested in validating their ServiceNow administration skills

Question: What does the exam cover?

Answer: The exam focuses on key ServiceNow administration concepts, including:

• Platform navigation and functionality
• User administration and access control
• Incident, problem, and change management
• Service catalog and request fulfillment
• Configuration management and updates
• Reporting and data analysis
• Security and compliance

Question: What are the prerequisites for taking the exam?

Answer: Completing the ServiceNow Fundamentals course is mandatory. Additional experience with database concepts, system management, IT help desk processes, and ServiceNow administrative applications is recommended. However, for latest mandatory courses, please refer ServiceNow Learning Website.

Question: What are the testing options?

Answer: You can take the exam online at a Pearson VUE testing center or through an online proctoring service.

Question: What is the format of the exam?

Answer: The exam consists of multiple-choice and multiple-select questions. The exact number of questions and duration may vary.

Question: What is the passing score?

Answer: The passing score is not publicly disclosed.

Question: What are the benefits of earning the CSA certification?

Answer: The CSA certification validates your ServiceNow administration expertise, enhancing your career prospects and demonstrating your commitment to professional development. Additionally, it serves as a prerequisite for pursuing advanced ServiceNow certifications.

Question: Does the certification expire?

Answer: The CSA certification is valid for three years. To maintain your certification, you must retake the exam or earn a recertification credit within three years of the expiration date.

Question: What is the ServiceNow Certified System Administrator (CSA) certification?

Answer: The CSA certification is a globally recognized credential that validates your knowledge and skills in administering and configuring ServiceNow instances.

Question: Who is this certification for?

Answer: This certification is ideal for IT professionals, system administrators, and anyone who wants to demonstrate their expertise in managing ServiceNow.

Question:  are the prerequisites for the exam?

Answer: While there are no official prerequisites, ServiceNow recommends completing the "ServiceNow Fundamentals" course and having:

• Industry experience with database concepts and system management.
• Experience in a system administrator role or access to ServiceNow administrative applications.
• Some knowledge of IT Help Desk processes and workflows.
• 3-6 months of experience using/maintaining a ServiceNow instance.
• Familiarity with industry terminology and acronyms.

Question: What format is the exam in?

Answer: The exam is a multiple-choice, computer-based test delivered online.

Question: How long is the exam?

Answer: The exam is 90 minutes long.

Question: How many questions are on the exam?

Answer: The number of questions may vary, but it is typically around 60-70.

Question:  How many questions are on the CSA exam?

Answer:  The exam consists of 60 questions.

Question:  What type of questions are on the exam?

Answer:  The exam uses two question formats:

• Multiple Choice (single answer): Each question has at least four possible answers. Choose the one that best answers the question.
• Multiple Select (select all that apply): Each question has at least four possible answers. Choose all the answers that correctly answer the question. Partial credit is not awarded.

Question:  How do I know if I passed the exam?

Answer:  Your pass/fail result will be displayed immediately after completing the exam.

Question:  What does a pass result mean?

Answer:  A pass result indicates you have earned the certification. However, it is conditional. Your exam may be audited, and the certification revoked if Test Security Policies were violated.

Question:  How do I maintain my CSA certification?

Answer:  To maintain your certification, you need to pass delta exams and pay the annual Certification Maintenance Program (CMP) fee.

Question:  What does a fail result mean?

Answer:  A fail result indicates you did not earn the certification. You will see your percentage score for each learning domain. Focus on the areas with the lowest scores for your next attempt.